FAQs

Got a question? Here’s the place to find the answer.

If you can’t find what you’re looking for here, give us a call on (03) 9471 2666 and we’ll be happy to help you out.

How much does it cost to hire a costume?

Our hire rates for full adult costumes (including wigs, shoes & accessories) range between $55 - $70.

Student discounts are available for customers under 18 years old.

A bond of $60 is required for most costumes (there are some costume pieces that require a larger bond, eg. white suits) The bond can be cash, EFTPOS or a credit card imprint which is returned to you when the costumes come back on time and undamaged.

How long can I hire the costumes for?

For weekend hires, costumes can be taken on Friday or Saturday and returned on Monday.

Costumes hired on weekdays are usually an overnight hire.

If you need the costume for a longer period, talk to our staff about the cost of extending your hire.

When and what do I need to book my costume?

Costumes can be booked at any time prior to the hire date, depending on availability.

Booking in your costume early gives you the greatest variety of choice, and gives us time to do any required alterations.

An acceptable form of identification is required when hiring � a driver�s licence is preferable, or any two photo ID�s plus recent bills. Note that you have to be over 18 to sign the rental agreement.

Just remember that you don�t need to book - the majority of our customers come in for costumes on the day of the party.

What happens if I need to cancel a booking?

If you cancel any bookings within 3 days of the hire date you will forfeit your bond.

For example, if your party is on a Saturday, cancellations need to be made on the Wednesday at the latest to get your bond back.

What happens if I damage or lose the costume I have hired?

When you hire a costume you must pay a bond, which is refunded to you when the costume is returned on time and in good condition.

The bond is an incentive amount only, and is not enough to cover the replacement cost of the entire costume. If any part of the costume is damaged, lost or stolen, we will deduct the cost of repair/replacement from your bond. If repair/replacement exceeds the amount of the bond, you will be liable for the extra amount.

Should I wash the costume before I return it?

No, this is included in the cost of the hire. We launder, dry clean and sanitize all costumes, wigs and accessories when they are returned to make sure they are clean for the next customer.

If you spill something on the costume you can worsen the damage by trying to clean it, this is why we prefer to do it ourselves.

Do you have my size?

We have a wide range of sizes available from extra small to extra large in both men�s and women�s costumes. Many of our costumes can also be altered as required to ensure the best fit.

Do you have costumes for children?

Yes. Our children�s range starts from around a size 5 and includes a wide variety of costumes including pirates, princesses and lots of animals. Children�s costume prices start from $30.

What are your methods of payment?

Payment can be made with cash, EFTPOS, or credit cards. We accept Visa and Mastercard. Bonds can also be left on credit card imprints.

Enquiry Form
Enquiry Form

Fill in the form and Heidelberg Fancy Dress will contact you as soon as possible.